Legal

Privacy Policy

Last updated:

1. Introduction

ScaleMako ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services, including AI websites, chatbots, voice agents, and workflow automations.

2. Information We Collect

We collect information that you provide directly to us and information collected automatically:

2.1 Information You Provide

  • Contact information (name, email address, phone number, business name)
  • Account credentials and preferences
  • Business information and requirements
  • Payment and billing information
  • Communications with our support team

2.2 Automatically Collected Information

  • Usage data and service interaction logs
  • Device information and IP addresses
  • Cookies and similar tracking technologies
  • Performance and error data

2.3 Customer Data

When you use our services, we may process data collected through your AI agents, chatbots, and websites on your behalf. This includes customer interactions, lead information, and other data collected through our automation tools. You retain full ownership of this data.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues and security threats
  • Personalize and improve your experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist in operating our services (e.g., cloud hosting, payment processing, analytics)
  • Business Transfers: In connection with any merger, sale, or acquisition of our business
  • Legal Requirements: When required by law, court order, or government regulation
  • Protection of Rights: To protect our rights, property, or safety, or that of our users
  • With Your Consent: When you have given explicit consent for specific sharing

5. Data Security

We implement industry-standard security measures to protect your information:

  • Encryption of data in transit (SSL/TLS) and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure data centers with physical security
  • Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. GDPR Compliance

If you are located in the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR):

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Request limitation of data processing
  • Right to Data Portability: Request transfer of your data
  • Right to Object: Object to processing of your personal data

To exercise these rights, please contact us at hello@scalemako.ai.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you cancel your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or business purposes.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

We use cookies for authentication, preferences, analytics, and service functionality. Third-party services we use (such as analytics providers) may also use cookies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our services, you consent to the transfer of your information to facilities located outside your jurisdiction.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access and receive a copy of your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict processing of your data
  • Request data portability
  • Withdraw consent where processing is based on consent

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: hello@scalemako.ai
Website: www.scalemako.ai